Food Service Assistant
4 days ago
Reports to: Restaurant Manager
Job Summary:
As a key member of our team at Vic's River Grill, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable dining experience. Your primary responsibility will be to assist servers and bartenders in providing top-notch service to our guests.
Key Responsibilities:
- Provide Exceptional Guest Service: Promote a positive and welcoming atmosphere, ensuring that all guests feel valued and cared for.
- Set the Stage for Success: Set tables with clean linens, condiments, and other supplies as needed, creating a clean and inviting environment for our guests.
- Keep the Restaurant Running Smoothly: Clear tables after guests, wipe down tables or seats with dampened cloths, or replace dirty tablecloths, maintaining a clean and organized dining area.
- Support the Serving Team: Promptly clean table tops, chairs, booths, and the floor under and around tables between guests, ensuring that the serving area is always clean and ready for the next guest.
- Anticipate Guest Needs: Remove used tableware between courses and provide tableware for the next course, ensuring that our guests have everything they need to enjoy their meal.
- Communicate Effectively: Locate items requested by guests, communicate with servers and bartenders to ensure seamless service, and respond promptly to guest requests.
- Maintain a Clean and Safe Environment: Scrape and stack dirty dishes, carry dishes and other tableware to kitchens for cleaning, and take soiled tableware to the designated area for cleaning.
- Support the Kitchen Team: Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters, ensuring that our guests receive their food in a timely manner.
- Be a Team Player: Assist food runners and servers in bringing food to guests, communicate with the serving team to ensure efficient service, and fill in for fellow employees where needed to ensure guest service standards and efficient operations.
- Take Pride in Your Work: Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays, and clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant.
- Stay Organized: Fill beverage or ice dispensers, stock cabinets or serving areas with condiments, and refill condiment containers, ensuring that our guests have everything they need to enjoy their meal.
- Be a Problem Solver: Respond appropriately to guest requests, communicate guest requests to the server as needed, and offer suggestions for improvement at employee meetings.
- Take Care of the Little Things: Inspect assigned restroom every 30 minutes, and clean as needed, ensuring that our guests have a clean and safe environment to enjoy their meal.
- Be a Team Player: Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Be Adaptable: Fill in for fellow employees where needed to ensure guest service standards and efficient operations, and perform other reasonable tasks assigned to you by your supervisor or manager.
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