Customer Engagement Specialist
4 weeks ago
Benefits:
- 401(k) Plan
- Employee Discounts
- Flexible Work Schedule
- Health Insurance Options
- Career Advancement Opportunities
- Paid Time Off
- Training and Development Programs
- Vision Insurance
- Wellness Resources
Are you known for your vibrant personality and passion for helping others? If you thrive in a customer-focused environment and are eager to learn about the wellness industry, we invite you to bring your exceptional service skills to our team.
Hand & Stone Massage and Facial Spa is seeking a dedicated individual with a strong customer service background to join our Spa Associate team at our Cranberry location. This role involves fostering and maintaining client relationships through outstanding service and teamwork to ensure a productive day.
We recognize the importance of work-life balance and are committed to providing a supportive and friendly work atmosphere. Whether you are interested in full-time or part-time opportunities, we are here to accommodate your needs.
Key Responsibilities
- Achieve membership sales targets
- Gain in-depth knowledge of our service offerings (training provided)
- Deliver exceptional customer service to clients, fostering lasting relationships
- Adapt to flexible working hours
- Effectively communicate promotions and service options to clients
- Maintain a positive and enthusiastic demeanor
- Handle phone inquiries, schedule appointments, and manage documentation
- Ensure cleanliness and organization of the spa, along with other assigned tasks
- Competitive Pay: Hourly wage plus commission opportunities.
- Sales Contests: Showcase your sales abilities in exciting competitions.
- Career Growth: Potential for rapid advancement into management roles based on performance.
- Continuous Training: We prioritize ongoing learning and improvement.
- Flexible Scheduling: We consider your busy lifestyle in our scheduling.
- Positive Work Environment: We value fun and engagement in the workplace.
- Employee Discounts: Enjoy discounts on products, services, and gift cards.
- Ability to work flexible hours, including evenings and weekends
- Preference for candidates with prior retail or membership sales experience (e.g., Gym, Tanning, Salon) or relevant spa experience
- Strong critical thinking and conflict resolution skills
- Excellent verbal and written communication abilities
- Highly organized with a keen attention to detail
- Team-oriented with the capability to work independently
- Familiarity with Zenoti software is a plus
Job Type: Full-time / Part-time
Additional Compensation:
- Commission
- Bonuses
- Store Discounts
- Paid Time Off
- Health Benefits
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