Customer Engagement Specialist

4 weeks ago


Irondale, Missouri, United States Hand and Stone - CranberryEast Liberty Full time
Position Overview

Benefits:

  • 401(k) Plan
  • Employee Discounts
  • Flexible Work Schedule
  • Health Insurance Options
  • Career Advancement Opportunities
  • Paid Time Off
  • Training and Development Programs
  • Vision Insurance
  • Wellness Resources

Are you known for your vibrant personality and passion for helping others? If you thrive in a customer-focused environment and are eager to learn about the wellness industry, we invite you to bring your exceptional service skills to our team.

Hand & Stone Massage and Facial Spa is seeking a dedicated individual with a strong customer service background to join our Spa Associate team at our Cranberry location. This role involves fostering and maintaining client relationships through outstanding service and teamwork to ensure a productive day.


We recognize the importance of work-life balance and are committed to providing a supportive and friendly work atmosphere. Whether you are interested in full-time or part-time opportunities, we are here to accommodate your needs.


Key Responsibilities
  • Achieve membership sales targets
  • Gain in-depth knowledge of our service offerings (training provided)
  • Deliver exceptional customer service to clients, fostering lasting relationships
  • Adapt to flexible working hours
  • Effectively communicate promotions and service options to clients
  • Maintain a positive and enthusiastic demeanor
  • Handle phone inquiries, schedule appointments, and manage documentation
  • Ensure cleanliness and organization of the spa, along with other assigned tasks
What We Offer
  • Competitive Pay: Hourly wage plus commission opportunities.
  • Sales Contests: Showcase your sales abilities in exciting competitions.
  • Career Growth: Potential for rapid advancement into management roles based on performance.
  • Continuous Training: We prioritize ongoing learning and improvement.
  • Flexible Scheduling: We consider your busy lifestyle in our scheduling.
  • Positive Work Environment: We value fun and engagement in the workplace.
  • Employee Discounts: Enjoy discounts on products, services, and gift cards.
Qualifications for Spa Membership Sales Associate
  • Ability to work flexible hours, including evenings and weekends
  • Preference for candidates with prior retail or membership sales experience (e.g., Gym, Tanning, Salon) or relevant spa experience
  • Strong critical thinking and conflict resolution skills
  • Excellent verbal and written communication abilities
  • Highly organized with a keen attention to detail
  • Team-oriented with the capability to work independently
  • Familiarity with Zenoti software is a plus

Job Type: Full-time / Part-time

Additional Compensation:

  • Commission
  • Bonuses
  • Store Discounts
  • Paid Time Off
  • Health Benefits


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