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Client Relations Coordinator

2 months ago


Fort Lauderdale, Florida, United States AutoNation Full time

Company Overview: AutoNation stands as one of the largest automotive retailers in the United States, providing innovative products and exceptional services. Our mission is to empower customers to make informed decisions tailored to their needs. With a robust network of dealerships nationwide, we offer a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Our commitment to community welfare is evident through our DRV PNK initiative, which has raised over $40 million for cancer-related causes.

Position Summary: We are currently seeking a Customer Relations Specialist II to enhance our dynamic Customer Relations Operation (CRO). This role is pivotal in managing and resolving inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and business units. The ideal candidate will possess advanced skills in handling complex issues and de-escalating situations while maintaining professionalism.

Key Responsibilities:

  • Address a wide range of inquiries, including complaints, product issues, and general information requests.
  • Act as a customer advocate by conducting thorough research and applying sound business judgment to provide effective solutions.
  • Utilize various resources and tools to efficiently resolve cases and ensure exceptional customer experiences.
  • Collaborate closely with General Managers, Market Presidents, and the Executive Legal Department.
  • Maintain accurate documentation and consistently execute standard processes to meet production goals.

Qualifications: The successful candidate will be a skilled communicator with experience engaging through various channels, including phone, direct mail, email, and online platforms. This role offers high visibility and regular interaction with store operations and corporate support functions.

Benefits:

  • Competitive compensation and 401k matching.
  • Comprehensive insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for vehicles, services, and accessories.
  • Access to exclusive deals through YouDecide, featuring offers from top providers.
  • Engagement in our DRVPNK mission to support cancer research and treatment initiatives.

AutoNation is dedicated to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact.