Warranty Coordinator

Job Title: Warranty Coordinator

We are seeking a dedicated professional to manage customer complaint requests and enter applicable data into SAP. This role involves consistent communication with external customers to provide status updates on repairs, maintaining high data quality within our SAP system, and conducting data collection and analysis related to customer complaints.

Key Responsibilities:

• Receive customer complaint requests and enter applicable data into SAP.
• Consistent communication with external customers providing status updates on repairs.
• Maintain a high level of data quality within the SAP system.
• Conduct data collection and analysis as applicable to customer complaints.
• Review and report top customer complaints.
• Support Project Quality and Supplier Quality Engineering in Root Cause Analysis and Corrective/Preventative Action coordination planning.
• Monitor assigned customer material from complaint entry through to complaint closure.
• Support disposition of customer material (Return to Vendor, Repair in-house, etc.).
• Prepare repair billings and cost estimates.
• Work with the Service Center to establish a repair schedule for in-house repairs.

Requirements:

• 2+ years administrative or data entry background.
• Manufacturing background.
• SAP experience.
• Microsoft Office proficiency (Excel, Word, PowerPoint, etc.).
• SAP ERP or CRM system experience.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.