Warranty Coordinator

Job Title: Warranty CoordinatorJob Description

We are seeking a dedicated Warranty Coordinator to manage customer complaint requests and enter applicable data into SAP. This role involves consistent communication with external customers to provide status updates on repairs, maintaining high data quality within our SAP system, and conducting data collection and analysis related to customer complaints. You will play a crucial role in reviewing and reporting top customer complaints, supporting Project Quality and Supplier Quality Engineering in Root Cause Analysis, and coordinating Corrective/Preventative Action plans. Additionally, you will monitor assigned customer material from complaint entry through to closure, support the disposition of customer material, prepare repair billings and cost estimates, and work with the Service Center to establish repair schedules.

Responsibilities

+ Receive customer complaint requests and enter applicable data into SAP.

+ Consistent communication with external customers providing status updates on repairs.

+ Maintain a high level of data quality within the SAP system.

+ Conduct data collection and analysis as applicable to customer complaints.

+ Review and report top customer complaints.

+ Support Project Quality and Supplier Quality Engineering in Root Cause Analysis and Corrective/Preventative Action coordination planning.

+ Monitor assigned customer material from complaint entry through to complaint closure.

+ Support disposition of customer material (Return to Vendor, Repair in-house, etc.).

+ Prepare repair billings and cost estimates.

+ Work with the Service Center to establish a repair schedule for in-house repairs.

+ Provide support and assistance to other colleagues, as directed.

+ Maintain a safe, clean, and healthy environment and ensure compliance with the company's rules and policies.

+ Comply with quality, product safety, and HSE rules and regulations.

+ Be energy conscious, if applicable.

+ Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Essential Skills

+ 2+ years administrative or data entry background

+ Manufacturing background

+ SAP experience

+ Microsoft Office proficiency (Excel, Word, PowerPoint, etc.)

+ SAP ERP or CRM system experience

Additional Skills & Qualifications

+ High School Diploma

Work Environment

The work schedule is Monday to Friday from 8 AM to 5 PM on-site. Parking is included.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.