Senior Voice Communications Specialist

4 weeks ago


Atlanta, Georgia, United States Motion Recruitment Full time

Job Title: Lead Voice Engineer

Job Type: Full-time

Location: Atlanta, GA

About the Role:

Motion Recruitment is seeking a highly skilled Lead Voice Engineer to join our team. As a Lead Voice Engineer, you will be responsible for designing, implementing, and maintaining complex telecommunications infrastructure for our organization.

Key Responsibilities:

  • Design and implement Cisco Unified Communications Manager (CUCM) and other voice applications.
  • Oversee the maintenance, troubleshooting, and configuration of voice gateways, routers, switches, and additional network devices.
  • Ensure compliance with voice network security, capacity planning, and high availability best practices.
  • Assess and optimize telecommunications infrastructure to improve efficiency and reduce costs.
  • Work with cross-functional teams to implement voice services into additional applications and systems.
  • Support technical issues and provide technical counsel to the team.
  • Conduct incident root cause analyses and implement preventative measures.
  • Provide design and architecture recommendations to management based on independent research.
  • Provide server-level support of the telecommunications environment, including backup, capacity monitoring, and server rebuild with vendor support.
  • Independently administer and resolve complex incidents and service requests.
  • Participate in on-call support and provide remote assistance and possible onsite support.
  • Stay up-to-date on new and innovative collaboration technologies and make recommendations.
  • Update telecom documentation, including written narrative and Visio diagrams.
  • Deliver voice and telecommunications system training to team members.
  • Ensure that voice communication services and network functionality operate without interruption.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.
  • Five (5) years of experience designing, implementing, managing voice and telecommunications solutions for Cisco video conferencing equipment, and voice/data equipment, including current versions of Cisco Call Manager.

What We Offer:

Motion Recruitment offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced Lead Voice Engineer looking for a new challenge, please submit your resume and cover letter for consideration.



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