Tax Team Manager, CPA/EA Position

1 week ago


Lewisville, Texas, United States JDA TSG Full time
Job Summary

We are seeking a highly skilled Tax Team Manager, CPA/EA to lead our Seasonal Tax Services Group. As a key member of our team, you will be responsible for providing strong leadership and guidance to our tax professionals, ensuring the delivery of high-quality services to our clients.

Key Responsibilities
  • Provide effective leadership and guidance to tax professionals
  • Monitor and evaluate team performance to identify areas for improvement
  • Implement policy updates and training programs to ensure compliance and quality
  • Analyze team performance data to deliver performance feedback and coaching
  • Review and manage tax accuracy to ensure high-quality services
  • Assess and adopt strategies to empower team members to meet SLAs and KPIs
  • Identify and address issues and challenges within the team and with customers
Requirements
  • 2+ years of experience in a remote, supervisory role leading teams of 15+ customer support professionals
  • Strong technical skills and ability to navigate computer systems and software, including professional tax software and Microsoft 365
  • A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities
What We Offer
  • Seasonal/flexible morning through evening hours
  • W2 position starting at $38 per hour, 401k with match, benefits, perks, and other incentives
  • Comprehensive training and support from our management team
  • Equipment including laptop for the duration of employment
  • The opportunity for employment growth within JDA TSG

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