Field Service Technician

3 hours ago

Boise, Idaho, United States Orion Talent Full time
Job Title: Field Service Engineer

Orion Talent is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic/electromechanical semiconductor capital equipment at our global customer locations.

Key Responsibilities:
  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electromechanical semiconductor capital equipment.
  • Assist in customer escalations and manage betasite projects.
  • Create and maintain a high level of customer delight through advanced customer service skills.
  • Develop action plans for problem resolution and present to internal and external customers.
  • Develop improvements for processes, hardware, and software for continuous improvement of company equipment/business operations.
Requirements:
  • Solid handson trouble shooting foundation and aptitude to learn a variety of technical systems.
  • Fundamental understanding of Ohm's law and Kirchoff's voltage law.
  • Knowledge in areas such as wafer fab, closedloop gas, and vacuum control, RG induced plasma, electropneumatic controls, microprocessorbased controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
  • Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
  • Safety mentality.
  • Maintain strong organizational and leadership skills.
  • Ability to handle multiple tasks simultaneously.
  • Working knowledge of Oscilloscope's and DVM's.
  • Clear and concise verbal and written communications.
  • Knowledge of structured problemsolving techniques.
  • Working software knowledge of MS office.
  • Strong positive attitude with excellent customer service skills.
  • Ability to handle most customer situations.
  • Ability to work with hand tools.
  • Ability to work in a team environment.
  • Ability to work alone and/or with limited supervision.
  • Ability to work responsibly with all the company resources.
  • Be able to interpret electronic/electromechanical schematics and drawings.
  • Must be able to work compressed workweeks and overtime when required.
  • Must be able to work in a cleanroom, fully suited in cleanroom garments and selfcontained breathing apparatus.
  • Proven ability to work independently and as a team member.
  • Ability to be flexible and work analytically in a problemsolving environment.
  • Strong organizational and timemanagement skills.
  • Ability to prioritize and multitask multiple work assignments. Be able to work under pressure and to tight deadlines.
  • Ability to communicate proactively and interact with internal/external contacts at any level. Strong verbal and written communication skills.
  • Ability to handle private and confidential information in accordance with company's interest and policies, legal requirements, and business ethics.

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