B2B Customer Experience Specialist

3 days ago


Jacksonville, Florida, United States ResourceMFG Full time

Job Summary: We are seeking a highly motivated and experienced Sales Support Associate to join our team at ResourceMFG. This individual will play a critical role in providing exceptional customer service, supporting sales efforts, and driving revenue growth.

Salary Range: $40,000 - $50,000 per year.

Responsibilities: The ideal candidate will be responsible for handling customer inquiries, processing orders, and providing product information to internal stakeholders. They will also assist in troubleshooting and resolving product issues, processing formal quotes, and working closely with outside sales professionals to identify new sales opportunities. In addition, they will be responsible for answering phone calls, assisting customers with placing orders, and responding to product questions in a timely and professional manner.

Requirements: To succeed in this role, you should have prior experience in customer service, sales, or a related field. You must be able to build strong relationships with customers, prioritize tasks, and multitask effectively. A positive attitude, excellent communication skills, and the ability to work in a fast-paced office environment are essential.

About Us: At ResourceMFG, we pride ourselves on delivering innovative solutions that meet the evolving needs of our customers. Our dynamic team is committed to excellence, integrity, and customer satisfaction.



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