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Insurance Support Specialist

2 months ago

Poughkeepsie, New York, United States Dalleo Group Inc Full time

Job Summary:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Dalleo Group Inc. As a key point of contact for our clients, you will be responsible for providing timely and accurate information while ensuring a positive customer experience.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, providing exceptional service and support.
  • Respond promptly to customer inquiries, addressing their needs and concerns in a professional and empathetic manner.
  • Provide detailed information about insurance policies, coverage details, and claims processes, ensuring customers have a clear understanding of their options.
  • Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimal disruption.
  • Investigate and resolve customer issues or concerns, utilizing problem-solving skills and a customer-focused approach.
  • Utilize a customer-centric review process to educate customers about insurance options, tailoring recommendations to meet their unique needs.

Requirements:

  • Strong interest in marketing products and services based on customer needs.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • People-oriented, with a focus on building strong relationships and providing exceptional customer service.
  • Detail-oriented, with a keen eye for accuracy and precision.
  • Proactive in problem-solving, with a ability to think critically and outside the box.
  • Able to learn and adapt to new computer functions and systems.
  • Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.