Retail Key Carrier

3 days ago


Columbus, Ohio, United States Marshalls Full time
Job Title: Retail Key Carrier

Join our dynamic team at Marshalls as a Retail Key Carrier, where you will play a key role in maintaining the store's operations and providing exceptional customer service. As a Retail Key Carrier, you will alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities and ensuring the store runs smoothly.

Key Responsibilities:
  • Provide exceptional customer service, creating a positive experience for internal and external customers.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to company policies.
  • Act as Manager on Duty, ensuring store team members perform tasks and activities in accordance with store plan and prioritizing as needed.
  • Address immediate customer service issues, providing coaching to Associates and exercising discretion regarding customer service policies.
  • Maintain accurate Associate coverage in service areas, ensuring a positive customer experience.
  • Ensure Associates adhere to all operational procedures, including opening and closing procedures.
  • Communicate effectively with management and Associates, setting and addressing priorities and providing progress updates.
  • Provide feedback, recognition, and coaching to Associates, partnering with Management on Associate training needs.
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs and supporting shrink reduction goals.
  • Promote safety awareness and maintain a safe environment.
Requirements:
  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail experience, 6 months leadership experience.
Benefits:

Marshalls offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible Associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Marshalls is an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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