Permits and Licensing Operations Manager

2 weeks ago

San Francisco, California, United States RTA US Full time
Job Overview

We are seeking a highly skilled Permits and Licensing Operations Manager to join our team at RTA US. As a key member of our operations team, you will be responsible for researching, understanding, and collecting pertinent licenses, certifications, and public and private permitting and access requirements to help guide our strategy and programs.

Key Responsibilities
  • Build out the operational plan to understand, define, collect and maintain permitting and licensing requirements for various categories across the business at the local and regional levels.
  • Create alignment across Supply, Policy, Legal, Product Marketing, and Business stakeholders on plan to execute on permit, license, access requirements or other necessary permissions.
  • Implement requirements within local jurisdictions, such as reaching out to permitting / licensing bodies, conducting training sessions for team members, and verifying that required documentation has been received and stored.
  • Directly connect with institutions, regulatory bodies, and private property owners to understand their requirements and create plans that enable access for hosts.
  • Assist hosts with obtaining required permissions.
  • Triage inquiries from private and public permitting / licensing bodies, addressing access-related incidents, and assisting with any local enforcement actions or investigations.
  • Work with Product and Engineering to identify opportunities to automate operational processes, shape requirements for internal tooling development.
Requirements
  • 5+ years of work experience in operations, management consulting, and/or project management in dynamic entrepreneurial and highly ambiguous environments.
  • Experience with permits and licenses, particularly access/location ones, within the travel and hospitality industry, is a strong plus (ideally spanning a wide variety of geographies).
  • Experience spinning up programs and projects from 0 to 1.
  • Alignment with values and high ethical standards.
  • Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives.
  • Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, analytics, legal, and policy.
  • Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus.
  • Excellent organizational skills with high attention to detail and quality.
  • Excellent written and verbal communication skills, excellent presentation skills.
  • Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited to get their hands dirty.
What We Offer

We offer a comprehensive benefits package, including healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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