Surgical Appointment Coordinator
1 week ago
Position Overview:
Expected compensation for this role is $18.43 per hour, with actual pay determined by experience, skills, and internal equity.
Location: This position is situated within a healthcare facility.
Knowledge of clinical practices and medical terminology is essential.
ROLE SUMMARY:
The Surgical Appointment Coordinator plays a vital role in assisting, informing, and supporting patients and their families throughout the surgical process.
This position is tasked with promptly returning all voicemails while maintaining a professional demeanor in managing a high volume of incoming calls.
Prior to surgical procedures, the coordinator is responsible for scheduling surgeries, arranging pre-operative appointments, making reminder calls the day before procedures, obtaining necessary prior authorizations, and managing provider referrals through electronic medical records (EMR), fax, and phone communications.
This role carries significant responsibility in ensuring that all relevant information regarding upcoming procedures is effectively communicated to patients and all necessary parties.
Qualifications:
ESSENTIAL QUALIFICATIONS:
- Education - High school diploma or GED equivalent
- Demonstrated excellent customer service skills in previous roles
- Strong verbal and written communication abilities
- Minimum of 6 months experience in a clinical environment
- Proficient in typing, filing, and telephone communication
- Basic proficiency in Microsoft applications.
PREFERRED QUALIFICATIONS:
- Familiarity with Electronic Medical Record systems
- Completion of a foundational medical terminology course within 180 days of employment commencement
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