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Team Lead

2 months ago

Dothan, Alabama, United States Walmart Full time
Job Summary

We are seeking a highly skilled Team Lead - Member Services to join our team at Walmart. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving customer complaints in a timely and professional manner.
  • Assist management with supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures to ensure they are equipped to provide excellent member service.
  • Provide direction and guidance to associates on member service approaches and techniques to ensure customer complaints and issues are resolved according to company guidelines.
  • Ensure compliance with company policies and procedures, including the Open Door Policy.
  • Support the recruitment, hiring, scheduling, promoting, coaching, and evaluating of associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
  • Prepare daily deposits, prepare and oversee Cash Fund Transfers, and investigate overages and shortages in cash register drawers and accounting office.
  • Maintain confidentiality and accuracy of financial and personal information.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Monitor progress and results, and identify and address improvement opportunities.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and work quality are achieved.
Benefits
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Live Better U education benefit program