Service Advisor

4 weeks ago


Brooklyn, New York, United States Volvo Cars Brooklyn Full time
Service Advisor Role Overview

At Volvo Cars Brooklyn, we are seeking a skilled Service Advisor to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service lane.

Key Responsibilities:

* Oversee service orders and workflow to ensure prompt, courteous, and effective service delivery
* Take ownership of customer experiences by completing additional tasks that leave a positive impression
* Provide concierge support for owner inquiries, ensuring seamless communication
* Ensure daily inventory of technicians' time is consistently sold to service customers
* Distribute work between technicians efficiently
* Answer technical questions about vehicle problems, warranties, services, and repairs
* Maintain Customer Happiness scores at or above company standards

Qualifications:

* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with customers
* Professional, well-groomed personal appearance
* Consistent record of service and sales success
* Strong record of positive customer satisfaction results
* Team-oriented and self-motivated
* Able to work with little supervision
* Clean driving record and valid driver's license

What We Offer:

* 401(k) plan
* Health insurance
* Community involvement
* Career progression
* Promote from within

About Us:

Volvo Cars Brooklyn is an elite new and pre-owned retailer of Volvo vehicles, conveniently located in the heart of Industry City, Sunset Park, Brooklyn, NY. We are respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long-lasting friendships with our clients. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars Brooklyn has become known.
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