Collections Team Lead

2 weeks ago


Houston, Texas, United States Stellantis Financial Services US Full time
About the Role

We are seeking a highly skilled Collections Team Manager to join our team at Stellantis Financial Services US. As a Collections Team Manager, you will be responsible for managing and coordinating the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers.

Key Responsibilities
  • Manage, coach, develop, and train associates to achieve expected departmental results and ensure adherence to company policies and procedures.
  • Coordinate activities of collectors, including auto dialer and/or list strategies to maximize collection effort.
  • Determine work procedures, prepare work schedules, and expedite workflow.
  • Review accounts that have been referred for repossession and legal actions against debtors.
  • Assist associates with collection activities in difficult cases and recommend collection techniques.
  • Effectively manage a team of non-exempt associates, maintaining unity among employees and resolving grievances.
  • Compliant with Collection Standard of Conduct and all company policies and procedures.
  • Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues.
  • Manage business results by analyzing reports measuring business results and associate productivity.
Requirements
  • High school diploma/GED.
  • One year minimum supervisory experience plus three to five years collections experience.
  • Language Skills: Ability to read and interpret documents such as safety rules and policy and procedure manuals. Ability to write correspondence. Ability to speak effectively before groups of employees.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
  • Computer Skills: Beginning knowledge of MS Power Point; intermediate knowledge of MS Excel; intermediate knowledge of MS Word.
  • Other Skills and Abilities: Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
What We Offer

At Stellantis Financial Services US, we offer a competitive salary, medical/dental/vision plan, and matching 401(k). We also provide supplemental pay, including referral bonus and potential monthly bonus. Our office is located in a beautiful new building with breathtaking views of Houston, and we offer a comfortable casual work environment.

We are an equal opportunity employer and are committed to providing our employees an environment that is free of harassment, discrimination, and intimidation. We comply with all applicable employment laws and regulations and provide equal opportunity for all qualified persons.


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