QC Audit Collections Team Manager
4 days ago
Stellantis Financial Services US is seeking a highly skilled and experienced Collections Team Manager to oversee and coordinate the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.
Key Responsibilities- Oversee and direct the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
- Define work processes, schedules tasks, and optimize workflow to increase efficiency.
- Assess accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
- Provide guidance and support to team members on complex collection cases and suggest effective collection strategies.
- Deliver clear written and verbal instructions to staff.
- Inspect work outputs for precision, tidiness, and adherence to company policies and standards.
- Foster team cohesion, address conflicts, and mediate disputes to maintain a harmonious workplace.
- Evaluate performance reports of subordinates and offer constructive feedback to foster professional growth.
- Ensure adherence to the Collection Standards of Conduct policy and promote compliance within the team.
- Adhere to all organizational policies and procedures, ensuring a standardized approach across all operations.
- Handle sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
- Minimum 1 year supervisory experience
- Minimum 3 years Collections Experience
- High school diploma/GED
- Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws. Skip tracing experience.
Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Stellantis Financial Services US is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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