Teller Operations Specialist

5 days ago


Tiffin, Iowa, United States Sutton Bank Full time
Sutton Bank - Teller Operations Specialist

Estimated Salary: $35,000 - $50,000 per year.

About the Role:

This is a unique opportunity to join Sutton Bank as a Teller Operations Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining the integrity of our teller line.

Key Responsibilities:
  • Greet customers, identify their needs, and complete requests while providing accurate answers to their questions.
  • Research and resolve issues and discrepancies in a timely manner.
  • Process cash item deposits, savings deposits, withdrawals, and cash checks with precision and accuracy.
  • Handle loan, credit card, and utility payments, as well as redeem savings bonds.
  • Reconcile night deposits and mailed-in transactions, ensuring all financial data is up-to-date and accurate.
  • Oversee the vault and ATM when assigned, adhering to strict security protocols.
  • Fulfill cash handling procedures to maintain proper balancing and ensure the security of all money.
  • Complete and process holds/CTR's as required, guaranteeing seamless transaction execution.
  • Maintain assigned cash levels, balance drawers, and research any over or short issues.
  • Sell gift cards and other bank services, identifying cross-selling opportunities and referring to Personal Bankers for follow-up.
Requirements:
  • High school diploma or equivalent; one year of education beyond high school preferred.
  • One year of related experience and/or training; prior cash handling experience a plus.
  • General PC knowledge and strong communication skills are essential.
About Us:

Sutton Bank is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We strive to provide a workplace where every individual feels valued and empowered to contribute their best.



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