Senior Desktop Support Specialist

3 days ago


Rochester, New York, United States Insero Talent Solutions Full time
Job Overview

Insero Talent Solutions is seeking a highly skilled Senior NOC Technician to join our team in Rochester, NY.

Key Responsibilities:

  • Provide exceptional desktop hardware and software deployment support to internal employees.
  • Collaborate with the IT director to ensure timely resolutions to support requests.
  • Diagnose and resolve complex problems related to operating systems, hardware, applications, and networking.
  • Develop and implement process improvements to enhance the quality of desktops and software used by customers.
  • Communicate effectively with customers, technical experts, and management.

Requirements:

  • Associate's degree in a related field or equivalent experience.
  • Minimum 3-4 years of experience in desktop support with a strong problem-solving and troubleshooting background.
  • Proficiency in Windows 7, Windows 10, Outlook, MS Office, Anti-Virus, current imaging and deployment solutions, and VPN.
  • Knowledge of Cisco VOIP solutions and analog phone systems is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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