Operations Coordinator
3 days ago
Job Overview
DC Group Inc., a family-owned local business with a multi-national footprint, seeks an experienced Scheduling Coordinator to join our team. As a key member of our operations team, you will play a critical role in managing mission-critical support for Fortune 500 companies, government facilities, and data centers.
About the Role
The successful candidate will oversee DC Group clients for a designated territory, building relationships through hands-on project management. They will also manage Field Service Engineers (FSEs) by coordinating their maintenance, installation, and repair work schedules.
Responsibilities
- Territory Management: Oversee DC Group clients for a designated territory, building relationships through hands-on project management.
- FSE Management: Manage FSEs by coordinating their maintenance, installation, and repair work schedules.
- Mission Critical Support: Manage mission-critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and required repairs.
- Logistics Coordination: Drive logistics between multiple departments to successfully fulfill contract service-level-agreements (SLA).
- Communication: Monitor email and phone communication from DC Group clients, providing prompt responses and solutions.
- Reporting: Prepare field service reports based on analysis of recorded data.
- Quotations: Prepare price quotations based on industry standards, field service recommendations, and client requests.
Requirements
- Education: Minimum AA/AS degree.
- Skills: Strong written and oral communication skills, customer service experience, ability to manage varying daily deliverables while addressing customer needs, exceptional organizational skills, and intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).
- Attitude: Positive attitude and a desire to learn.
Benefits
- Salary: $24.00-$31.25/hour depending on experience.
- Incentive Program: Incentive program offering opportunity for additional earnings on top of hourly pay.
- Paid Holidays: Paid holidays.
- PTO: Flexible paid time off (PTO).
- Medical Plan: Medical Plan.
- Dental Plan: Dental Plan.
- Vision Plan: Vision Plan.
- Health Savings Account: Health Savings Account.
- Employee Benefits: Company-paid employee STD/LTD/Life/AD&D, supplemental plans (Critical Illness, Accident, Life/AD&D), and 401(k) plan with employer match.
About Us
At DC Group Inc., we are committed to providing equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, color, religion or creed, gender, sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.
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