Customer Service Representative

3 weeks ago


San Francisco, California, United States Zenith American Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a dedicated and energetic Customer Service Representative to join our team at Zenith American Solutions. As a key member of our service center, you will provide exceptional customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.

Responsibilities:

* Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.
* Perform administrative and clerical tasks.
* Consistently meet established performance standards, including quantity and quality call standards.
* Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions.
* Consistently demonstrate excellent attendance and punctuality.

Requirements:

* High school diploma or equivalent.
* Minimum of 6 months experience in customer service; basic knowledge of benefits preferred.
* Possess a strong work ethic and team player mentality.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Solid organization skills with strong detail orientation and listening skills.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations.
* Proficient PC skills, including MS Word and Excel.
* Able to maintain excellent attendance and punctuality.

About Us:

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. We believe in hiring the best employees who share our dedication to high-quality work, exceptional service, and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American.

Rate: $22.59/hr

Internal Applicants:

If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior to external applicants.

We are an equal opportunity employer and welcome applications from diverse candidates.

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