HR Services Supervisor

8 hours ago


Miami, Florida, United States DLA Piper Full time
Job Summary

The HR Services Supervisor is responsible for managing HR inquiries from lawyers and business professionals, ensuring prompt and accurate replies, and providing an exceptional engagement experience.

This role oversees the daily operations of the HR Services team, balancing workload, and meeting or exceeding service level agreements and satisfaction goals.

Key Responsibilities
  • Provide coaching, training, and mentoring to a team of coordinators.
  • Monitor and evaluate individual and team performance, ensuring quality standards and service level agreements are met.
  • Analyze team workload, identify opportunities for workflow improvement, and escalate recommendations.
  • Manage the day-to-day work delegation and prioritization of team support.
  • Serve as a point of escalation for complex requests and an initial point of contact for partners, employees, and retirees on most transactional HR needs and requests.
  • Develop and maintain comprehensive documentation for HR business processes and systems.
  • Manage the accuracy, accessibility, timeliness, and consistency of HR data.
  • Build and maintain strong working relationships with HR Centers of Excellence and administrative departments.
Requirements
  • 6 years' relevant work experience.
  • 2 years' supervisory experience.
  • SHRM-CP or PHR certification preferred.
Work Environment

This position is remote, and candidates should reside within reasonable commuting distance to the home office.

The firm is committed to excellence and provides a supportive and collaborative work environment.


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