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Customer Service Supervisor

2 months ago

Shrewsbury, Pennsylvania, United States Rite Aid Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Supervisor to join our team at Rite Aid. As a key member of our store operations team, you will be responsible for supervising and assisting Store Associates with daily tasks, providing exceptional customer service, and maintaining a safe and clean store environment.

Key Responsibilities:

  • Supervise and assist Store Associates: Provide guidance and support to Store Associates with daily operational tasks, including receiving and stocking procedures, cash handling, and customer service.
  • Provide exceptional customer service: Assist customers with their shopping needs, resolve customer complaints, and maintain a positive and welcoming store environment.
  • Maintain store appearance: Ensure the store is clean, organized, and well-maintained, including merchandising tasks and inventory management.
  • Perform administrative tasks: Count and reconcile cash register drawers, prepare deposits, and maintain accurate records.
  • Lead by example: Demonstrate a commitment to customer service, teamwork, and store operations, and provide coaching and feedback to Store Associates as needed.

Requirements:

  • Education: High School Diploma or General Education Degree (GED) required.
  • Experience: At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.

What We Offer:

Rite Aid offers a competitive compensation package, including health insurance, paid time off, and 401K matching. We are committed to providing a positive and supportive work environment that allows our associates to grow and develop their skills.