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Customer Service Representative

2 months ago

Temple, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

Serves as the primary point of contact for both internal and external customers, providing exceptional service and support through effective communication and problem resolution.

Key Responsibilities
  • Utilizes telephony and software systems to accurately identify and greet callers, record requests, and document work assignments.
  • Effectively handles and resolves challenging customer situations through appropriate communication methods, escalating issues to leadership as needed.
  • Responds calmly and professionally during emergent and stressful situations, prioritizing emergency calls and dispatching urgent requests efficiently.
  • Monitors and responds to web and email requests in a timely manner, demonstrating a commitment to customer service and teamwork.
  • Performs all position-appropriate duties in a competent, professional, and courteous manner, adhering to hospital policies and procedures.
Requirements
  • Excellent phone and customer service skills, with the ability to read and write in the English language.
  • Proficiency with the Microsoft Office Suite of software, with the ability to comprehend instructions, correspondence, and other forms of verbal and written communications.
  • Ability to work in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.