Store Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:
- Open and close the store in the absence of management, including start-ups and cash handling.
- Responsible for opening the back door for deliveries and ensuring the floor and stock room are ready for the business day.
- Complete product returns, order voids, customer refunds, and cash drops to the safe.
- Model and deliver a distinctive and delightful customer experience.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Assist with and coach other team members to work with warehouse and vendor ordering process.
- Responsible for registering all related sales on assigned cash register.
- Assist manager or assistant store manager in reviewing order exceptions and reverse logistics.
- Maintain accurate inventory counts and ensure proper signage is displayed at the store.
- Assist with bookkeeping activities, including cash report and cash counts.
- Assist with exterior and interior maintenance by ensuring a clean and neat store condition.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products.
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures.
Requirements:
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
- Prefer the knowledge of store inventory control.
About Walgreens:
Walgreens is a leading pharmacy chain with a commitment to providing excellent customer service and a wide range of products and services.
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