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Evening Concierge Attendant

2 months ago

Boston, Massachusetts, United States Mediate Management Company Full time
Valet Concierge Role at Mediate Management Company

Company Overview
Mediate Management Company is a distinguished property management organization with a legacy of over 40 years, specializing in the management of upscale residential properties. We are currently seeking a committed Valet Concierge to join our esteemed team.

As a member of our Concierge team, you will be the first point of contact for residents and guests, ensuring that every interaction is characterized by exceptional service and hospitality. Your role is vital in fostering a welcoming environment and enhancing the overall experience for all clients.

If you possess at least 2 years of experience in concierge services, hospitality, or customer relations, we encourage you to consider this opportunity. Your compensation will reflect your level of experience and expertise.

We warmly welcome retirees and individuals returning to the workforce to apply for this position.

Key Responsibilities:

  • Work Schedule: Saturdays and Sundays from 11:00 pm to 7:00 am.
  • Act as a liaison between residents and the Property Manager, collaborating closely with the Building Superintendent.
  • Oversee access control, monitor security systems, and patrol the premises to maintain safety and security.
  • Welcome residents, guests, and vendors, and manage the visitor registration process.
  • Perform various administrative tasks, including maintaining records, updating systems, and documenting shift activities for effective communication.
  • Assist with filing, transaction audits, and clerical support as required.
  • Safely drive, park, and retrieve vehicles for residents and guests.
  • Build and maintain relationships with local businesses, stay informed about community events, and provide recommendations.
  • Facilitate reservations, ticket acquisitions, and accommodation arrangements, as well as share information about local attractions.
  • Support the Lead Concierge in coordinating resident move-ins/outs and elevator scheduling in conjunction with the Property Manager.
  • Guide new residents through community services and amenities.
  • Manage incoming and outgoing packages, including dry cleaning, in accordance with building policies.
  • Respond promptly to emergency maintenance situations and ensure timely resolution of maintenance requests.
  • Adhere to emergency protocols, organizational policies, and communication directives.
  • Assist in organizing and executing community events for residents.
  • Perform snow removal, apply ice melt, and undertake additional tasks as assigned by the lead concierge or property manager.

Qualifications and Requirements:

  • Valid driver's license is required.
  • Minimum of 2 years of experience in customer service is essential.
  • Must demonstrate punctuality and attentiveness throughout shifts.
  • Ability to stand for extended periods and perform administrative tasks on a computer.
  • Preferably experienced in operating manual transmission vehicles.
  • Self-motivated and capable of working independently while resolving challenges proactively.
  • Strong communication and interpersonal skills, with the ability to remain calm under pressure.
  • Consistently maintain a professional appearance and demeanor.
  • Physically able to lift objects weighing up to 50 pounds without assistance.
  • Successful completion of a background check and provision of three professional references.
  • Must have access to public transportation, as there is no on-site parking.

Benefits Include:

  • 24/7 Employee Assistance Program (EAP) for employees and their families.
  • Employee Referral Bonus Program.
  • Paid time and a half for hours worked on designated holidays.
  • Accrual of sick time at the rate of 1 hour for every 30 hours worked.

We appreciate your interest in joining Mediate Management Company. While we receive a high volume of applications, please be assured that we carefully review each submission and will reach out to candidates whose qualifications align with our needs.