Operations Manager

6 days ago

Honolulu, Hawaii, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company, offers rewarding careers that provide a sense of purpose. In our dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that reflects in our communities and customers we serve.

We offer competitive compensation, medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.

Role Summary

The Operations Manager is responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites in the Division or Branch. This role maintains regular communications with Security Professionals, resolving issues regarding pay, morale, or complaints.

This position manages overtime by effective scheduling and makes timely, qualified hiring decisions. It takes prompt action to address complaints regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.

Main Responsibilities
  • Staffing and Scheduling: Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Regularly evaluates low-performing employees for replacement, upgrade, or transfer;
  • Overtime Management: Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements. Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
  • Schedule Creation: Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times. Ensures schedules are properly maintained in WinTeam and are updated regularly;
  • Payroll Processing: Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicates status of such to affected employees, to minimize financial exposure for the company;
  • Disciplinary Actions: Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
  • Termination Procedures: Processes requests for final paychecks, anniversary bonuses, and other pay-related issues, and execute the distribution of such pay. Acts as a company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
  • Counseling and Coaching: Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow-up for resolution;
  • Maintenance of Employee Records: Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow-up documentation according to company standards;
  • Employee Engagement: Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews 'No Hours Report' with branch Human Resource staff on a weekly basis, and disposes of employees who are on 'active' status with no hours, in accordance with company policies, ensuring no employees remain on 'no hours' status beyond three weeks;
  • High Morale and Low Turnover: Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution. Ensures all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner;
  • Smooth Operation: Ensures a smooth-running operation by enforcing post-specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training;
  • Organization and Time Management: Maintains a well-organized, clean, and effective working area, and ensures all daily, weekly, and bi-weekly deadlines are consistently met. Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with the management team, and takes appropriate action as necessary to address any report discrepancies or operational issues;
  • Additional Projects: Performs additional projects or tasks as may be directed by managers.

Estimated Salary: $62,500 per year.

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