Operations Manager
6 days ago
Highgate Hotels is a leading hospitality management company recognized for innovation and expertise. With a global presence, we deliver exceptional guest experiences and drive business growth.
Job OverviewWe are seeking an experienced Front Office Manager to join our team at the Courtyard by Marriott Waikiki Beach in Honolulu, Hawaii. This role will oversee the front desk operations, ensuring a warm welcome and exceptional service for all guests.
Responsibilities- Provide exceptional customer service and resolve guest complaints in a timely and professional manner
- Lead and motivate the Guest Services team to ensure efficient and courteous service delivery
- Maximize room revenue and occupancy through effective rate management and analysis
- Monitor and maintain accurate records, including guest requests, incidents, and employee performance
- Develop and implement strategies to improve departmental efficiency and productivity
To be successful in this role, you will require:
- At least 5 years of progressive experience in hotel operations or a related field
- Supervisory experience and ability to lead a team
- Exceptional customer service skills and ability to work well under pressure
- Proficiency in Windows, Microsoft Office, and FOSSE software
- Able to work long hours as required and maintain regular attendance
We offer a competitive salary of $75,000 - $80,000 per year, depending on experience. Our benefits package includes health insurance, retirement savings plan, and opportunities for career growth and development.
About the LocationThe Courtyard by Marriott Waikiki Beach is located in the heart of Honolulu, offering easy access to white sand beaches, world-class shopping, and exciting nightlife. Our hotel features modern amenities and stunning views of the surrounding area.
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