Patient Account Representative
4 weeks ago
Job Summary
The Patient Account Representative is responsible for resolving patient accounts in a timely manner. This role requires a solid understanding of the revenue cycle, from patient access to patient financial services. The ideal candidate will have basic knowledge of commercial, managed care, Medicare, and Medicaid insurance.
Key Responsibilities
- Research and resolve patient accounts using company patient accounting applications and internet resources.
- Communicate with third-party payors and patients via phone, email, or online to resolve issues and bring in revenue.
- Update plan IDs, adjust patient or payor demographic/insurance information, and notate account details.
- Identify payor issues and trends, and solve re-coup issues.
- Maintain desk inventory and achieve productivity and quality standards.
Requirements
- High school diploma or equivalent.
- 1-4 years of medical claims and/or hospital collections experience.
- Intermediate skill in Microsoft Office (Word, Excel).
- Ability to learn hospital systems quickly and fluently.
- Strong interpersonal and analytical skills.
Work Environment
The Patient Account Representative will work in a call center environment with multiple workstations in close proximity. The ideal candidate will be able to sit and work at a computer terminal for extended periods of time.
Benefits
- Competitive hourly rate: $14.50-$21.80.
- Position may be eligible for a signing bonus for qualified new hires.
- Conifer observed holidays receive time and a half.
- Medical, dental, vision, disability, and life insurance.
- Paid time off (vacation & sick leave).
- 401k with up to 6% employer match.
- 10 paid holidays per year.
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