Sales and Customer Service Representative

1 month ago


Southlake, Texas, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • Competitive base pay starting at $10.33/hour plus commissions
  • Medical insurance available to full-time eligible employees after completing their first 90 days
  • Paid time off for full-time employees after their 1-year anniversary
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 15% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you.


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