Restaurant Operations Manager

1 week ago


New Castle, Pennsylvania, United States HC-Resource Full time
Job Summary:

This role is responsible for overseeing the day-to-day operations of a restaurant. The ideal candidate will have a proven track record of growing sales, achieving restaurant profitability, and creating a culture of accountability within their team. They will be responsible for recruiting, hiring, training, coaching, and leading restaurant managers and team members.

Key Responsibilities:
  • Own and drive sales growth, achieve restaurant profitability, and meet budget targets.
  • Ensure exceptional front-of-house and back-of-house results, including Ecosure.
  • Implement and maintain the CHARM service model across the restaurant team.
  • Communicate company initiatives and tactics to drive sales and profitability.
  • Recruit, hire, train, develop, and communicate with restaurant managers and team members.
  • Conduct regular one-on-ones and follow-up with restaurant managers and team members.
  • Reinforce team members' skills and restaurant managers' leadership behaviors.
  • Identify and implement strategies to retain top talent.
  • Manage receiving and inventory levels, and report concerns to the Area Coach.
  • Create and delegate daily goals and tasks, and ensure completion through consistent follow-up.
  • Monitor sales performance to ensure proper scheduling and staffing, and develop strategies to meet sales goals.
  • Adhere to company policies, procedures, and all state and federal wage and hour regulations.
Requirements:
  • Must be at least 21 years old.
  • High School Diploma or equivalent required; Bachelor's Degree preferred.
  • Prefer 2 years of hands-on restaurant management experience.
  • ServSafe Certified preferred or able to obtain certification within 90 days of employment.
  • Valid Driver's License.
  • Commitment to excellence in friendly service.
  • Proven ability to grow sales.
  • Ability to inspire and motivate others.
  • Able to analyze issues and problem-solve.
  • Sets clear goals for themselves and their team.
  • Demonstrates strong verbal and written communication skills.
  • Fosters collaboration and teamwork within their team.
Physical Requirements:

This role requires regular attendance, up to 55 hours per week, and the ability to stand or walk for hours at a time. It also requires the ability to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift, and carry items up to 50 pounds. The role requires tolerance of significant changes in temperature and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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