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Assistant Manager

2 months ago

New Castle, Pennsylvania, United States BFS Companies Full time
Job Summary

The Assistant Manager is a key member of our restaurant team, responsible for ensuring seamless operations and delivering exceptional customer experiences. This role requires a strong leader who can motivate and direct team members to achieve sales goals, maintain high-quality standards, and provide excellent customer service.

Key Responsibilities
  • Supervise and train restaurant staff to ensure they meet performance expectations
  • Monitor and control food, labor, and inventory costs to maintain profitability
  • Ensure compliance with company policies, procedures, and health and safety regulations
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Manage cash handling and maintain accurate records
  • Perform tasks associated with food, paper, labor, and utility cost controls
  • Complete daily paperwork and reports accurately and on time
  • Handle unexpected situations, such as call-offs or product shortages, and notify management promptly
Requirements
  • Previous experience in restaurants, retail, or customer-facing roles
  • High school diploma or equivalent, with basic math skills
  • Excellent verbal communication and interpersonal skills
  • Dependability, hard work, and ability to work under pressure
  • Ability to work a standard schedule of approximately 20-30 hours per week
  • Valid driver's license with a driving record maintained within company guidelines
Working Conditions

This role requires a hands-on management style and physical work, including lifting, squatting, and standing for long periods. The Assistant Manager will be scheduled to work according to business needs, with no guarantee of hours.