Pet Care Coordinator

1 week ago


Sunset Hills, United States Banfield Pet Hospital Full time

Banfield Pet Hospital is seeking a skilled and experienced Pet Care Coordinator to join our team. As a key member of our hospital staff, you will play a vital role in ensuring exceptional client care and maximizing the productivity of our veterinary medical team.

About the Role

The successful candidate will be responsible for driving the flow of clients and pets through the hospital, promoting our services, and ensuring excellent communication with associates and clients. You will also coordinate the care of clients and pets, influencing them to return and refer their friends and families.

Key Responsibilities
  • Live and exemplify the Five Principles of Mars, Inc. within self and team
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
  • Provide professional, efficient, and exceptional service at all times
  • Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures
Requirements

We are looking for an individual who possesses strong leadership skills, customer focus, peer relationships, integrity, and trust. You should also have the ability to multi-task, communicate effectively, and demonstrate problem-solving skills.

A salary of $45,000-$60,000 per year is expected based on location and experience. Banfield offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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