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Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at Edu Tek Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, troubleshooting problems, and resolving issues related to hardware, software, and IT systems.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, or in-person
Troubleshoot and resolve hardware and software issues
Collaborate with senior IT team members to provide support and maintenance of all applications
Install, modify, upgrade, and repair IT hardware and software as needed
Assist with creating, updating, and publishing instructional documents
Excellent attention to detail with the ability to multi-task
Must have the ability to work as part of a team, as well as independently
Requirements:
Proficient in the Microsoft Windows and Google Apps suite of products
Outstanding customer service and interpersonal skills
Basic Wired and Wireless Networking troubleshooting skills
Software and hardware troubleshooting skills
Installation and Troubleshooting of Software
Installation and Troubleshooting Printers and Scanners
Troubleshooting Chromebook and IOS Devices
Bonus Requirements:
Experience with Microsoft Active Directory or Azure AD
Experience with Windows Deployment (Ghost, MDT, SCCM, Intune)
Experience with managed/configurable switches
Experience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)
Experience with Google Admin Console
Experience with Content Filters (Lightspeed Relay, GoGuardian, etc.)
Education:
Bachelor of Science Degree preferred but not required.
Note:
Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.