Head of Customer Communications

5 days ago


Boston, Massachusetts, United States Wayfair Full time
Job Title: Head of Customer Communications

Wayfair is seeking a highly experienced and strategic leader to head our Customer Communications team. As the Head of Customer Communications, you will be responsible for developing and executing an integrated communications strategy across all customer touchpoints, including email, push notifications, SMS, and post-order transactional channels.

You will lead a team of 25+ marketers and partner with senior leaders and cross-functional teams to drive business growth and customer engagement. Your expertise in digital marketing, e-commerce, and customer experience will be essential in driving business results and delivering value to customers.

The ideal candidate will have 10+ years of marketing experience, with a strong background in digital marketing and e-commerce. You will have a proven track record of driving growth, innovation, and brand excellence on a national or international scale.

You will be responsible for:

  • Developing and executing an integrated communications strategy across all customer touchpoints
  • Leading a team of 25+ marketers to drive business growth and customer engagement
  • Partnering with senior leaders and cross-functional teams to drive business results and deliver value to customers
  • Driving growth, innovation, and brand excellence on a national or international scale

The successful candidate will have:

  • 10+ years of marketing experience, with a strong background in digital marketing and e-commerce
  • A proven track record of driving growth, innovation, and brand excellence on a national or international scale
  • Expertise in digital marketing, e-commerce, and customer experience
  • Strong leadership and communication skills
  • Ability to thrive in a fast-paced, dynamic environment

Wayfair is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve.



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