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Front-of-House Team Manager

2 months ago

South Plainfield, New Jersey, United States Chick-fil-A Full time
Job Summary

Chick-fil-A is seeking a highly motivated and experienced Customer Service Team Lead to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, leading a team of employees, and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our guests, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and manage a team of employees, providing guidance, coaching, and feedback to ensure they are meeting their full potential.
  • Inventory and Facilities Management: Maintain accurate inventory levels, manage facilities, and ensure a clean and safe environment for our guests and employees.
  • Food Deliveries: Assist with food deliveries and ensure timely and accurate delivery of orders.
  • Customer Complaints: Handle customer complaints and issues in a professional and courteous manner.
Requirements
  • Experience: Previous customer service experience, preferably in a fast-paced environment.
  • Leadership: Previous leadership experience, preferably in a team-based environment.
  • Availability: Availability to work a variety of shifts, including weekends and holidays.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong desire to serve customers and the team.
Benefits
  • Competitive Pay: Starting at $16.00/hr.
  • Flexible Schedules: Flexible schedules to accommodate your needs.
  • Meal Stipend: Meal stipend to help offset the cost of meals.
  • Professional Development: Opportunities for professional development and growth within the company.