Service Delivery Specialist

24 hours ago


Tampa, Florida, United States ISALYS GROUP Full time
Job Description

Service Management Analyst

Job Summary

We are seeking a highly skilled Service Management Analyst to join our team at ISALYS GROUP. As a Service Management Analyst, you will play a critical role in ensuring the smooth delivery of services to our clients.

Key Responsibilities

  • Manage service requests from clients, ensuring accuracy and completeness of information.
  • Analyze service performance metrics and identify areas for improvement.
  • Collaborate with cross-functional teams to address service issues and implement solutions.
  • Develop and maintain service management documentation, including service level agreements (SLAs) and operational procedures.
  • Conduct regular reviews of service delivery processes to ensure efficiency and effectiveness.
  • Provide timely and accurate updates to clients on the status of their service requests.
  • Generate reports and dashboards to track service performance and trends.
  • Assist in the implementation of service management tools and technologies.
  • Participate in continuous improvement initiatives to enhance service quality and customer satisfaction.
  • Adhere to company policies and procedures related to service management and data security.

Requirements

  • Bachelor's degree in IT, Business Administration, or related field.
  • 2+ years of experience in service management or a related role.
  • Strong understanding of IT service management frameworks (e.g., ITIL).
  • Excellent analytical and problem-solving skills.
  • Proficient in using service management tools and software.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a remote team.
  • US citizenship or legal authorization to work in the US.

Benefits

  • Competitive salary and benefits package.
  • Remote work opportunity with a flexible schedule.
  • Professional development and training opportunities.
  • Collaborative and inclusive work culture.
  • Opportunity to make a significant impact on service delivery and client satisfaction.

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