Customer Service Representative for Order Fulfillment

7 days ago


Lafayette, Colorado, United States Integrated Resources Full time

At Integrated Resources, we're committed to providing exceptional customer experiences.

Salary: $20-$21 per hour

We're seeking a skilled Customer Service Representative to join our team. As a key member of our commercial team, you'll work collaboratively to ensure timely and accurate order processing.

Key Responsibilities:

  • Update and maintain sales data within our software systems
  • Deliver outstanding customer service through effective communication and responsiveness
  • Contribute to the development of our ordering process to maintain high customer satisfaction levels
  • Develop product knowledge and shipping requirements by building relationships with logistics teams
  • Follow standard operating procedures for accurate order entry
  • Work as part of a team to improve and maintain quality service standards

Requirements:

  • Previous customer service experience with strong prioritization skills
  • Desirable: previous experience in the life science industry; proficiency in Microsoft Office and CRM systems
  • Mandatory: excellent listening, verbal, and written communication skills; analytical, problem-solving, and interpersonal skills

We offer a dynamic work environment, opportunities for growth and professional development, and a competitive salary.



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