Customer Service Representative for Order Fulfillment
7 days ago
At Integrated Resources, we're committed to providing exceptional customer experiences.
Salary: $20-$21 per hour
We're seeking a skilled Customer Service Representative to join our team. As a key member of our commercial team, you'll work collaboratively to ensure timely and accurate order processing.
Key Responsibilities:
- Update and maintain sales data within our software systems
- Deliver outstanding customer service through effective communication and responsiveness
- Contribute to the development of our ordering process to maintain high customer satisfaction levels
- Develop product knowledge and shipping requirements by building relationships with logistics teams
- Follow standard operating procedures for accurate order entry
- Work as part of a team to improve and maintain quality service standards
Requirements:
- Previous customer service experience with strong prioritization skills
- Desirable: previous experience in the life science industry; proficiency in Microsoft Office and CRM systems
- Mandatory: excellent listening, verbal, and written communication skills; analytical, problem-solving, and interpersonal skills
We offer a dynamic work environment, opportunities for growth and professional development, and a competitive salary.
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