Customer Service Representative

4 weeks ago


Columbus, Ohio, United States MAXIMUS Full time
Customer Service Representative

Maximus is seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team. As a key member of our support team, you will play a vital role in delivering exceptional support to our clients and stakeholders.

Key Responsibilities:
  • Respond to customer inquiries and provide solutions to their concerns.
  • Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
  • Follow standard operating procedures to ensure consistency and accuracy.
  • Address customer inquiries and resolve problems to ensure that appropriate changes are made.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Communicate with supervisor regarding any potential needs or concerns.
  • Perform data entry accurately.
Requirements:
  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Excellent customer service skills.
  • Basic office skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  • A competitive hourly base pay rate of $14.00.
  • A comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
  • Opportunities for professional growth and development.

Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.



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