Banquet Team Member

3 weeks ago


Lincoln City, Oregon, United States Chinook Winds Casino Resort Hotel Full time
Job Summary

Chinook Winds Casino Resort Hotel is seeking a highly skilled Banquet/F&B Team Member to join our team. As a Banquet/F&B Team Member, you will be responsible for providing exceptional guest service by delivering beverages, cashiering, bartending, clearing tables, and maintaining the overall appearance of the convention center, casino, and all other F&B outlets as assigned.

Key Responsibilities
  • Complete cross-training in all F&B outlets, both front and back of house, to ensure versatile assistance during banquet slower business/function times.
  • Provide exemplary guest service to all CWCR guests in all capacities.
  • Set up, break down, and store Banquet furniture, tables, chairs, equipment, supplies, audio visual, props, staging, dance floor, pipe and drape, portable bars, or any other related item.
  • Set tables with all needs for the function, including silver, linen, skirting, china, glassware, and other requirements.
  • Perform the setup and breakdown for all events and functions, including cleaning tables and returning all items, supplies, and equipment to their appropriate storage locations.
  • Serve food and beverage orders to customers and prepare or serve specialty dishes at tables or to guests throughout casino F&B outlets as required.
  • Serve wine and bottled or draft beer.
  • Mix ingredients to prepare cocktails and other drinks.
  • Check with guests to ensure they are enjoying their meals and take action to correct any problems.
  • Operate cash registers to accept payment, including monetary, coupons, and comp slips.
  • Assist with the breakdown of events, including cleaning tables and returning all items to their appropriate storage location at the completion of each function.
  • Transport all required items for set-up and service from banquet storage areas to the function room.
  • Remove dishes and glasses from tables and prepare them to be sent to the kitchen.
  • Clean tables and surrounding chairs and floors after guests have finished dining and reset the table with utensils and condiments.
  • Stock bus stations and other areas with items and utensils.
  • Fill salt, pepper, sugar, cream, condiments, and napkin containers.
  • Escort customers to their tables as needed.
  • Maintain overall cleanliness and appearance of designated areas of responsibility.
  • Perform all opening, closing, cleaning, and stocking responsibilities.
  • Perform all duties in accordance with Chinook Winds Casino Resort customer service standards.
  • Maintain general knowledge and provide information to guests of Chinook Winds Casino Resort events, programs, and services.
  • Provide input or recommendations for improvements and changes in processes or services.
  • All other duties as assigned.
Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers' needs while following company procedures.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of experience as a server preferred.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must have OLCC temporary permit before the start date and obtain OLCC Permit within 45 days of the start date.

Must have a Food Handlers Permit before the start date.

Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.

Other Requirements

Knowledge of regulations governing food preparation and service.

Basic math skills.

Physical Demands

  • Stand Constantly
  • Walk Constantly
  • Sit Not Applicable
  • Handling/Fingering Constantly
  • Reach Outward Constantly
  • Reach Above Shoulder Occasionally
  • Climb Not Applicable
  • Crawl Occasionally
  • Squat or Kneel Occasionally
  • Bend Frequently

Lift/Carry

  • 10 lbs or less Frequently
  • 11-20 lbs Frequently
  • 21-50 lbs Occasionally
  • 51-100 lbs Occasionally
  • Over 100 lbs Not Applicable

Push/Pull

  • 12 lbs or less Frequently
  • 13-25 lbs Frequently
  • 26-40 lbs Frequently
  • 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Some work will take place on the gaming floor.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.


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