Director of Resilience and Continuity
2 days ago
We are seeking a seasoned professional to lead our Enterprise Resilience Team as a Director of Operational Resilience. This role will drive Operational Resilience across Mastercard, including Business Continuity, Crisis Management, and Technical Recovery.
Key Responsibilities:- Support management in setting the strategy and direction for Enterprise Resilience Service Resilience.
- Represent, drive, improve, and maintain the Enterprise Resilience Service Resilience program to enable Mastercard to support our Customers and Critical National Infrastructure.
- Develop the methodology, processes, and standards to drive the implementation and maintenance efforts for the various components of Service Resilience.
- Perform management oversight to ensure employees are meeting their potential and delivering expected results.
- Facilitate the strategic development of planning processes, procedures, and tools to coordinate planning efforts.
- Oversee planning cycles and deliverables for assigned areas and provide regular updates and reports to management.
- Expert-level knowledge of Service Resilience and the developing global regulatory landscape.
- Expert-level knowledge of ITSM and ITIL standards.
- Expert-level knowledge of Service Resilience End-to-End (E2E) exercising and testing.
- Expert-level knowledge of Cyber Resilience.
- 5+ years' experience in the Business Continuity Service Resilience field managing a medium to large program.
- Strong knowledge and experience in Service Resilience, project management, and risk management.
- Working knowledge of Fusion Risk Manager and Assurance Service Resilience Business Continuity Software.
- 2 years of staff management experience.
- A competitive base salary based on location, experience, and other qualifications for the role.
- An annual bonus or commissions depending on the role.
- A comprehensive benefits package, including insurance, flexible spending account, health savings account, paid leaves, and more.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Director of Operational Resilience
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