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Field Service Technician II

2 months ago

Odessa, Texas, United States SICK, Inc. Full time
Job Description

About SICK Inc.

SICK Inc. is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With a strong focus on innovation and technology, SICK Inc. has developed products for various industries, including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, and maritime industries.

Benefits

SICK Inc. offers a comprehensive and competitive benefits package to its employees, including a rewards program that supports their overall well-being. The company values its employees and believes they are the key to achieving its mission and values.

Job Summary

This position has primary responsibility to support the various SICK Services and Products throughout North America. The successful candidate will provide amazing customer service, support the Services Organization programs, build support structures, and configure SICK products.

Responsibilities

  • Provide exceptional customer service by effectively managing customer expectations.
  • Support the various Services Organization programs.
  • Build support structures and populate with SICK equipment, requiring the use of hand tools and basic construction knowledge.
  • Make electrical connections of SICK equipment.
  • Configure SICK products utilizing laptop and configuration software.
  • Provide onsite commissioning of installed equipment following established criteria.
  • Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.
  • Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
  • Create equipment configuration files and make changes with limited guidance.
  • Provide outstanding technical support during normal business hours when working from office or home location.
  • Regular attendance and timeliness.
  • Provide accurate and timely service reports, timecards, and travel expenses.
  • Attend required training sessions as assigned.
  • Carry out other duties and responsibilities as may be assigned or required.

Qualifications

  • Two-year college degree, technical school, or equivalent work experience preferred.
  • 2 – 5 years of prior field service experience within the process automation, or similar industry preferred.
  • Possess intermediate skills and/or knowledge that is commensurate with Gas Analyzers, Flare, and/or Flow devices.

Other Qualifications

  • This is a travel position and will require domestic travel 80% or greater.
  • Availability to work alternative schedules, including weekends, nights, and on-call hours, is required.
  • Strong communication, organizational, and interpersonal skills.
  • Legally permitted to work in the United States.
  • Transportation Worker Identification Card (TWIC) is required or eligible to obtain.

Position Specific Qualifications

  • Successfully attend and complete assigned Process Automation advanced product training courses.
  • Complete assigned Cornerstone SICK U or Mosaic site training classes.
  • Successfully attend and complete customer-specific systems training.
  • Provide on-the-job training and successfully mentored level 1 technicians.
  • OSHA 10 minimum or OSHA 30 certification.
  • Ability to work in a team environment with senior technicians.