Customer Experience Specialist

6 days ago


Fort Lauderdale, Florida, United States Marriott Vacations Worldwide Full time

Experience the Perfect Blend of Hospitality and Adventure

About Us: At Marriott Vacations Worldwide, we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a leading provider of vacation experiences, we offer a unique opportunity to be part of a dynamic team that delivers exceptional customer experiences.

The Role: We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at MVW. This is an exciting opportunity to work in a fast-paced environment where no two days are the same, and every guest interaction is a chance to create lifelong memories.

Your Responsibilities: As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is nothing short of unforgettable. Your tasks will include checking guests into their villas, reviewing property amenities and services, answering questions and resolving issues, and identifying opportunities to enhance their experience.

The Benefits: In return for your hard work and dedication, you will enjoy a range of benefits including competitive pay ($17.55 per hour), medical, dental, and vision coverage, 401(k) plan, travel discounts, credit union membership, tuition reimbursement, professional counseling, and growth and development opportunities. You will also have access to site-specific perks such as free on-site parking, complimentary work shoes, meal discounts, and other incentives to recognize your outstanding performance.

Requirements: To succeed in this role, you will need to be available to work various shifts, including weekends and holidays. You must be able to lift up to 25 pounds without assistance, reach overhead, and stand or walk for extended periods. A background check may also be required contingent on company policy. If you are passionate about delivering exceptional customer experiences and are looking for a career that offers opportunities for growth and development, we encourage you to apply.

We Are an Equal Opportunity Employer: Marriott Vacations Worldwide is committed to hiring a diverse workforce and sustaining an inclusive culture. We welcome applications from talented individuals from all backgrounds and perspectives.



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