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Senior Account Manager

2 months ago

Pasadena, California, United States Shuster Advisory Group, LLC Full time
Job Overview

Shuster Advisory Group, LLC is seeking a seasoned Senior Account Manager to lead our employee benefits practice. As a key member of our team, you will be responsible for managing client relationships, designing customized benefits plans, and delivering exceptional service.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients, providing expert guidance on employee benefits programs.
  • Benefits Plan Design: Collaborate with clients to design tailored benefits plans that align with their business objectives and employee expectations.
  • Renewal and Implementation: Work with firm partners to navigate the renewal process, including plan negotiations, and oversee the implementation of new benefits programs.
  • Compliance and Regulation: Ensure all benefits plans comply with federal, state, and local regulations, staying informed of changes in the benefits landscape.
  • Problem Resolution: Address and resolve client issues or concerns in a timely and effective manner.
  • Client Presentations: Prepare and deliver presentations on benefits strategies, plan performance, and industry trends.
  • Market Analysis: Stay current with industry trends, competitor offerings, and market changes to provide clients with informed recommendations.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 7+ years of experience in employee benefits account management, with at least 2 years in a senior role.
  • In-depth knowledge of employee benefits plans, including health, dental, vision, life, and disability.
  • Strong client relationship management skills with a proven track record of building and maintaining client relationships.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to prioritize work for multiple projects and deadlines.
  • Proficiency in Microsoft Office Suite and experience with benefits administration platforms, especially EASE.
  • Relevant certifications (e.g., CEBS, PHR) are a plus.
What We Offer
  • Competitive salary and bonus structure.
  • Comprehensive benefits package including health, dental, vision, and 401(k).
  • Supportive and collaborative work environment.