Floor Operations Manager

3 weeks ago


Bristol, Virginia, United States Hard Rock International (USA), Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Floor Supervisor to join our team at Hard Rock International (USA), Inc. The successful candidate will be responsible for providing exceptional customer service, supervising dealer responsibilities, and ensuring the integrity of our games.

Key Responsibilities
  • Lead by example and create a positive atmosphere that encourages guests to choose Hard Rock Casino Bristol for their gaming entertainment.
  • Directly supervise dealer responsibilities, including training, planning, assigning, and directing work.
  • Appraise performance, reward, and discipline team members as needed.
  • Address complaints and resolve problems in a timely and professional manner.
  • Monitor and track guest play, ensuring adherence to all gaming regulations.
  • Assist guests in obtaining a marker and ensure buy-ins are correct.
Requirements

To be successful in this role, you will need:

  • A high school diploma and three years of table games experience.
  • Two years of experience in a dual-rated management level capacity or above is preferred.
  • Knowledge of all primary casino games and most secondary games.
  • A valid license to work in the gaming industry.
  • The ability to pass a background check and drug screening.
What We Offer

As a Floor Supervisor at Hard Rock International (USA), Inc., you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a team of professionals who are passionate about delivering exceptional customer service.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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