Operations Specialist
4 weeks ago
Hidden Level Inc. is seeking an experienced Operations Specialist to join our Service Operations and Deployments group. This role will support the acceleration of physical asset deployments and facilitate maintenance of deployed infrastructure through the enablement of vital support services.
Key Responsibilities:
- Conduct trade studies to generate recommendations for service models and solutions to meet operational requirements.
- Coordinate with cross-functional team members in manufacturing, supply chain, and engineering for the implementation of new service processes, solutions, and systems.
- Generate technical documentation including work instructions, service manuals, and training materials to be used by internal and external service representatives.
- Serve as a bridge between the Engineering Development teams and the Service Operations and Deployment group to develop new capabilities and transition them into operations.
- Act as administrator for software tools utilized by the Service Operations and Deployments group.
Requirements:
- Bachelor's degree in an engineering discipline.
- 5+ years of experience, with 2+ years of experience in service operations support.
- Broad exposure to various engineering disciplines including software, hardware, mechanical, network, and manufacturing.
- Familiarity with Python programming language and ability to generate basic scripts.
- Familiarity with Linux operating systems.
- Experience managing cross-functional projects related to continual process improvement.
- Experience administrating software tools for service operations.
- Experience in systemic problem solving and associated techniques and methodologies.
Preferred Qualifications:
- Master's degree in Engineering or Operations field.
- Experience in depot or maintenance operations for electronic equipment.
- RF hardware or telecommunications infrastructure background.
- Continual improvement certification such as Lean Six Sigma Black Belt.
Compensation and Benefits:
Hidden Level Inc. offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, potential stock options, life insurance, and disability insurance.
Salary Range: The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $110,000 annually.
Equal Opportunity Employer: Hidden Level Inc. is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
Security Note: Due to the nature of Hidden Level's technology, only U.S. citizens or Green Card holders can be considered for this position.
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