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Director of Maintenance and Operations

2 months ago

Wilmington, Delaware, United States Medical Facilities of America Full time
Job Summary

We are seeking a highly skilled and experienced Director of Maintenance and Operations to join our team at Medical Facilities of America. As a key member of our facilities management team, you will be responsible for overseeing the maintenance and upkeep of our facilities, ensuring a safe and healthy environment for our patients, staff, and visitors.

Key Responsibilities:
  • Leadership and Management: Oversee and direct the work of all maintenance department staff, providing guidance and support to ensure the successful completion of tasks.
  • Staff Development: Train and develop subordinates to prepare them for promotion and increased responsibility, fostering a culture of growth and development.
  • Training and Education: Conduct new hire orientation, training, and in-service education, ensuring all staff are equipped with the knowledge and skills necessary to perform their duties.
  • Performance Management: Identify developmental needs and provide and implement developmental plans for staff, promoting a culture of continuous improvement.
  • Documentation and Record-Keeping: Ensure all mandatory training is completed on time, maintaining accurate documentation in the electronic file keeping system.
  • Communication and Collaboration: Coordinate with the Administrator and Corporate Maintenance Staff to arrange for maintenance coverage during periods of absence, ensuring seamless operations.
  • Facilities Maintenance: Maintain accurate documentation in the electronic file keeping system, ensuring all master maintenance files are up to date.
  • Contractor Management: Direct the activities of all established contractors, hiring, counseling, or dismissing contractors as necessary in conjunction with the center Administrator, Vice President of Operations, and Corporate Maintenance staff.
  • Workplace Safety: Maintain an organized, clean, and safe work area, including shops and equipment rooms, promoting a culture of safety and efficiency.
  • Project Management: Manage time, projects, and records effectively, ensuring all tasks are completed on time and to a high standard.
  • Communication: Maintain a working phone and provide the number to the center, ensuring prompt communication and response to maintenance requests.
  • Quality Assurance: Assist the center Administrator and Corporate Maintenance staff with quality assurance inspections, HUD inspections, and preventative maintenance review inspections as required.
  • Policy Implementation: Implement and maintain all standard operating policies, procedures, directives, and maintenance master files, ensuring compliance with company policies and regulations.
  • Work Order Management: Prioritize and complete all work orders and maintenance requests in accordance with company policies and procedures, ensuring timely completion and high-quality results.
  • Emergency Response: Complete maintenance requests and work orders generated from Corporate Maintenance inspections, HUD inspections, or quality assurance audits prior to the next preventative maintenance review/inspection.
  • Curb Appeal: Maintain proper curb appeal at all times, ensuring the facility's exterior is clean, well-maintained, and free of hazards.
  • Equipment Maintenance: Monitor performance of furnaces, heat pumps, air conditioners, plumbing systems, electrical systems and wiring, boilers/water heaters, circuit breaker panels, commercial kitchen equipment, emergency generators and alarm systems, commercial washers and dryers, and any other equipment deemed necessary for the daily operation of the facility.
  • Troubleshooting: Troubleshoot system problems and coordinate with external vendors as necessary for repairs, ensuring prompt and effective resolution.
  • Repair and Maintenance: Repair concrete, masonry, roofing, and fencing when necessary, ensuring the facility's exterior is well-maintained and safe.
  • Facilities Upkeep: Ensure that glass, linoleum, carpet, screens, windows, appliances, and locks are properly replaced, maintaining a high standard of quality and safety.
  • Handyman Services: Hang and patch sheet rock, painting, wallpaper, and complete other repairs as necessary, ensuring a safe and healthy environment.
  • Carpentry Work: Perform carpentry work, including repairing drawers, shelves, doors, casings, moldings, etc., ensuring a high standard of quality and safety.
  • Preventative Maintenance: Perform all preventative maintenance and complete related documentation in the electronic record keeping system in a timely manner, ensuring compliance with company policies and regulations.
  • Emergency Response: Perform emergency maintenance as required and/or as directed by the Administrator or Corporate Maintenance Staff, ensuring prompt and effective response.
  • Supply Management: Monitor and record maintenance supplies and materials, ensuring that supplies and materials are only used for center-related repairs.
  • Procurement: Prepare specifications for work required and solicit bids according to the specifications, coordinating bids and submitting to the center Administrator and Corporate Maintenance staff.
  • Efficiency Initiatives: Initiate and maintain a program of overall efficiency designed to eliminate waste and reduce operating expenses, promoting a culture of continuous improvement.
  • Collaboration: Work as a team with the center's Environmental Services department to ensure that the center is always survey ready, promoting a culture of safety and quality.
  • Emergency Procedures: Know the location and operation of all water, electrical, and gas cutoffs, ensuring prompt and effective response in emergency situations.
Requirements:
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: Minimum 5 years of experience in maintenance or facilities management, with a proven track record of success.
  • Leadership and Communication Skills: Strong leadership and communication skills, with the ability to motivate and direct staff.
  • Teamwork and Customer Service: Ability to work independently and as part of a team, with a strong focus on customer service.
  • Safety Knowledge: Knowledge of safety protocols and procedures, with the ability to identify and mitigate hazards.
  • Physical Demands: Ability to lift up to 50 pounds, with frequent bending, stooping, and standing.
What We Offer:
  • Competitive Compensation: A competitive salary and benefits package.
  • Professional Development: A comprehensive training program, with opportunities for professional growth and development.
  • Dynamic Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Meaningful Work: The opportunity to work with a leading provider of healthcare services, making a positive impact on the lives of our patients and staff.