Hospitality Representative
1 week ago
We are seeking a highly motivated Guest Services Coordinator to join our team at Dimension Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences through prompt, professional, and friendly service.
Main Responsibilities- Guest Check-in and Check-out: Register guests, assign rooms, issue room keys, and escort guests to their rooms.
- Guest Enquiries: Answer questions about hotel services, shopping, dining, entertainment, and travel directions, providing accurate and helpful information.
- Room Availability and Reservations: Maintain records of room availability and make, confirm, and cancel reservations as necessary.
- Cash Handling and Mail Services: Compute bills, collect payments, and post charges for guests' expenses, as well as date-stamp, sort, and rack incoming mail and messages.
- Leadership and Special Tasks: In a lead capacity, oversee assigned employees, assign work, and ensure proper performance, while also making restaurant, transportation, or entertainment reservations for guests, depositing valuables in the safe, and performing other duties as assigned.
Requirements:
- Diploma or equivalent.
- Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
Salary Information: The hourly rate for this position is $18.00 per hour.
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