Concierge Associate

5 days ago


Churchville New York, United States The Addison of Parklands Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at The Addison of Parklands. As a Concierge, you will be the first point of contact for residents, visitors, and families, providing exceptional service and support to ensure a seamless living experience.

Key Responsibilities:
  • Provide General Assistance: Greet residents and visitors, and provide general assistance with daily tasks and errands.
  • Answer Calls and Respond to Inquiries: Answer telephone calls and respond to resident and visitor inquiries in a timely and professional manner.
  • Ensure Resident Safety: Monitor surveillance cameras, door alarms, life safety systems, and building alarms to ensure the safety and security of residents and property.
  • Process Reports and Documents: Process reports for work orders, incidents, and concerns, and maintain accurate records.
  • Receive and Deliver Packages: Receive and deliver packages, plants, prescription drugs, and other items as requested by residents.
  • Manage Community Keys and Gate Passes: Maintain the sign-in/out log for the issuance of community keys and gate passes.
  • Assist with Administrative Functions: Assist other departments with administrative functions, such as data entry and filing.
  • Provide Excellent Customer Service: Ensure that resident, family, and employee concerns are addressed in a timely and professional manner, striving to provide a high level of customer satisfaction.
  • Maintain a Positive Demeanor: Maintain a positive and professional demeanor towards all residents, visitors, and co-workers.

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