IT Support Technician
2 weeks ago
Essential Qualifications:
1. Emphasis on troubleshooting hardware/software issues while ensuring user satisfaction.
2. Ability to collaborate effectively within a team to address challenges and manage projects.
3. Strong communication skills and a willingness to learn.
Open to recent graduates.
Preferred Education: Not mandatory, but relevant experience is valued.
Required Experience: Minimum of 1 year.
Standard working hours, 40 hours per week. This is an onsite role.
Job Responsibilities:
Technical Support Associate
Provides essential daily operational assistance for a computing environment, adhering to established protocols to ensure smooth operations. Support tasks necessitate some technical expertise while being predominantly administrative. Engages in standard processes or operations that are stable and consistent in nature. TYPICAL TASKS INCLUDE: management of onsite desktop hardware, software troubleshooting, printer hardware oversight, and providing support for server/network teams. Assists with conference room setups, asset management, and computer deployments for users.
- Monitors and executes standard processes or operations that are stable and consistent.
- Documents and disseminates information, interacting with external contacts as needed.
- Ensures effective email communication and maintains basic documentation and records.
- Identifies issues within supported processes/operations and resolves them using established solutions, reporting more complex problems to appropriate personnel.
- Maintains equipment, supplies, and data that support operations.
- Utilizes technical knowledge to assist in operational processes.
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